At Umzi Psychology, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information in compliance with the Personal Health Information Protection Act (PHIPA) and the standards set by the College of Psychologists of Ontario. This policy outlines how we collect, use, store, and protect your personal information.

1. Collection of Personal Information

We collect personal health information to provide psychological services and ensure appropriate care. This may include:

- Contact details (name, address, phone number, email)
- Health history and medical information
- Psychological assessment and therapy notes
- Other relevant personal information necessary for your care

2. Use of Personal Information

Your personal health information is used to:

- Provide psychological assessments, treatments, and services
- Communicate with you regarding appointments and care
- Coordinate care with other healthcare providers (with your consent)
- Maintain clinical records as required by law and the College of Psychologists of Ontario
- Fulfill administrative tasks such as billing

3. Disclosure of Personal Information

Your information will only be disclosed:

- To healthcare providers involved in your care (with your consent)
- As required by law (e.g., mandatory reporting, court orders)
- In case of emergencies, where necessary to protect your safety or the safety of others
- To billing services or insurance companies for claims processing (with your consent)

Your explicit consent will be obtained before sharing your information with any third party unless required by law.

4. Storage and Security of Information

We are committed to safeguarding your personal information. Our practice implements reasonable physical, administrative, and technological measures to ensure your personal health information is protected from unauthorized access, disclosure, or theft. This includes secure storage of paper records and encrypted electronic files.

5. Retention of Information

We retain your personal health information for the period necessary to meet legal and regulatory requirements, which may extend beyond the end of your care with us. Clinical records are kept in accordance with the guidelines set by the College of Psychologists of Ontario.

6. Access to and Correction of Personal Information

You have the right to access your personal health information and request corrections to any inaccurate or incomplete information. To request access or corrections, please contact our office. We may require proof of identity before providing access to your information.

7. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Umzi Psychology, from 289-816-6368 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 289-816-6368 or melissac@umzipsychology.com. Mobile opt-in information is never shared with third parties.

7. Withdrawal of Consent

You may withdraw your consent for the use or disclosure of your personal health information at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may limit our ability to provide certain services.

8. Questions or Concerns

If you have any questions or concerns about your privacy or the protection of your personal health information, please contact our office at [Contact Information]. If your concerns are not resolved, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario.

Contact Information:

Umzi Psychology
231 Oak Park Boulevard, Oakville, ON L6H 7S8
(289) 816-6368
admin@umzipsychology.com

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By using our services, you acknowledge and agree to this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or regulatory requirements. We encourage you to review this policy periodically.